Privacy policy

Effective date: April 14, 2026

This Privacy Policy describes how HumDocs ("we", "our", "us") collects, uses, and protects personal information when you use our website, products, and services (collectively, the "Service").

1. Information we collect

Depending on how you use the Service, we may collect:

• Contact information, such as name and email address (for support, checkout, or account-related communication).
• Transaction data, such as order IDs, product details, and payment status from our payment processors.
• Technical data, including IP address, browser type, device details, referrer, and basic usage logs.
• Support data, such as messages, screenshots, and attachments you send to support.

2. How we use information

We use information to:

• provide, maintain, and improve the Service;
• process purchases, access codes, and license fulfillment;
• respond to support requests and product inquiries;
• prevent abuse, fraud, security incidents, and policy violations;
• comply with legal obligations and enforce our Terms.

3. Legal bases (where applicable)

Where required by law, we process personal data based on contractual necessity, legitimate interests, legal obligations, and consent (when applicable).

4. Sharing of information

We may share information with:

• payment providers (for checkout and transaction processing);
• authentication/account providers (for login and account security);
• hosting, analytics, and infrastructure vendors needed to run the Service;
• legal or regulatory authorities when required by law.

We do not sell personal information for third-party advertising purposes.

5. Data retention

We retain personal data only as long as necessary for the purposes described in this policy, including legal, tax, accounting, and security requirements.

6. Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

7. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international data transfers.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected].

9. Children's privacy

The Service is not directed to children under 13 (or a higher age where required by local law), and we do not knowingly collect personal information from children.

10. Responsible-use note

We may investigate and act on misuse involving academic dishonesty, plagiarism, exam misconduct, or policy evasion. Where appropriate, related account and usage data may be reviewed for security and enforcement purposes.

11. Changes to this policy

We may update this Privacy Policy periodically. Updates become effective when posted with a revised effective date.

12. Contact

For privacy questions or requests, contact [email protected].